Good Questions Identify eLearning 2.0 Opportunities

I'm a big fan of questions (see Better Questions for Learning Professionals) and as I'm preparing a workshop (Revolution in Workplace Learning) one of the things I stumbled upon is what seems to be a great new question:
Given that eLearning 2.0 (web 2.0, wikis, blogs, social networking, etc.) represents new ways of supporting learning and work ... as a learning professional, what are the new questions that I need to ask as part of analysis?
There must be new questions that we need to ask in order to figure out if and how eLearning 2.0 approaches apply to given performance improvement needs.

In this post, I want to focus on questions that will help identify if there are opportunities for using eLearning 2.0 approaches as part of your performance intervention.

I would very much like to hear your thoughts on this. Some of the questions that come to mind that I would use to:

Identify eLearning 2.0 Opportunities:

Content -
  • What content is already shared through other means? Ex. are lessons learned discussed, or work-arounds.
  • Is there information that can be created and shared coming from either a 3rd party (e.g., a help desk, experts, etc.) or from the audience itself?
  • What content gets updated more frequently?
  • What reference material is already being created that might be a target?
Audiences -
  • Who has the pain?
  • Who's going through an experience that they would want to share?
  • Who is able and active enough to use the tools to create content?
  • Does it align with their motivation or can it be aligned with their motivation?
  • Are there natural content creators that we could leverage?
So, what questions do you ask to identify eLearning 2.0 opportunities?

Learning Professionals Leaders

On this month's Big Question - Lead the Charge - we are already seeing some interesting responses.

The Learning Revolution: Where have all the leaders gone?
It's difficult to not agree with everything that's in Tony's post an my short answer would be: yes they should, and the good ones already are.
So, of course, I say, great post. :) There are some interesting thoughts in the post, but also
Most learning professionals can only do so much. There's a vacuum of leadership in the adoption of enterprise/web/learning 2.0 tools from learning professionals in senior positions and too many barriers put up by over-zealous HR and IT departments. Over 50% or organisations in the UK are still on Internet Explorer 6 and I've come across some that restrict javascript and all cookie. This makes using something like google docs or pbwiki as an experiment somewhat difficult for the poor, lonely learning professional.
I'm not sure I buy this. Is it okay for a learning professional to be unaware at this point of social media and its impact on learning and work? I can understand barriers to being able to put it into practice (and there are many barriers), but not barriers to being aware. My experience at ASTD recently was that most people were completely unaware of all of this. They have their head in the sand.

Harold Jarche in Skills 2.0:
Today, active involvement in informal learning, particularly through web-based communities, is key to remaining professional and creative in a field. Being a learning professional in a Web 2.0 world is becoming more about your network than your current knowledge.
Gina Minks: Adventures in Corporate Education What Competencies do Knowledge Workers Need?
How can you design with these new tools if you don’t understand them? How can you apply them to your existing systematic learning system if you don’t know what the heck wiki even means? So, yes, learning professionals must learn and use these tools, and then apply the tools to there existing framework.
She lists the tools and what you should know as:
  • Wikis: How to edit, how to read, how to link to
  • RSS Feeds: What are they, how do I read one, once I have a reader set up how do I scan info collecetd, how do I share info using one
  • Blogs: How do I write one. Why SHOULD I write one. How do I evaluate info from one. How do I scan, collect keywords, and rescan to crystallize ideas and information?
  • Information Creation tools: Exps: Youtube, SlideShare, Flickr. How do I use. Why/When do I use.
  • Tagging: What is this? Why is it important? How do I use with content I create? How do I use to search for info I need?
Great stuff Gina. And there are some good comments in her post including:
A lot of “us” learned these technologies organically, as we needed to. Trying to come up with ways to teach people them all at once is going to be challenging.

If you can come up with ways to show the results of the tools, that people who are attracted to the technology will find ways to learn the tools. Nobody cared about wikis until wikipedia came along. Nobody cared about RSS readers until information overload made them a necessity.

I think the thing we have to be careful of is teaching the tools outside of the benefits.

Clark Quinn - Learnlets: Lead the Charge? talks about how learning organizations must transition from
the perspective from a training group being an expendable cost-center to a learning capability that’s central to organizational effectiveness and performance.

Video Ratings

I received a question today and thought I'd ask blog readers if they can help with answers. The question comes from a blog reader who captures a lot of different videos within their organization. They have "over a couple of thousand of video and audio clips that new hires and tenured employees are currently using for on-boarding and training."

What they want to do is to help employees better access the video content. They've seen viddler which allows people to tag specific sections within the video. They are interested in that capability, but also in rating the videos, and especially rating portions of the videos.

That makes me wonder ...

To me it seems that having video rating and/or video tagging for the video as a whole would make sense, but I'm not convinced that it makes sense for portions of the video. Do you think it makes sense to rate / tag specific sections of video? Will it distract learners?

What tools or solutions would you recommend they consider as part of their solution?

Any other thoughts on video ratings or video tagging?